Terms & Conditions

1. Acceptance of Terms

By downloading, installing, accessing, or using the Estaton mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Estaton ("Company," "we," "our," or "us"). We reserve the right to modify these Terms at any time, and your continued use of the App constitutes acceptance of any modifications.

2. Description of Service

Estaton is an estate and residential community management platform that provides:

• Access Management: Digital resident ID, QR code-based gate access, and visitor invitation and check-in/check-out systems.
• Visitor Management: Pre-approve visitors, generate shareable QR access passes, and track visitor history.
• Marketplace: An intra-community marketplace for buying, selling, and trading goods and services among verified residents.
• Wallet & Payments: Estate levy payments, peer-to-peer transfers, and bank transfers via integrated payment processing.
• Communication: In-app messaging, community announcements, and push notifications.
• Service Requests: Maintenance and service request submission, tracking, and resolution.
• Emergency Alerts: GPS-enabled emergency alarm to alert estate security with your real-time location.
• Vehicle Management: Register and manage vehicles associated with your residence.
• Gate Access Scanning: QR code scanning for security personnel to verify visitor and resident access.

Features may vary by estate and are subject to configuration by your estate administrator. Not all features may be available in all estates.

3. Account Registration

• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials, including any biometric authentication methods you enable.
• You must be at least 13 years old (or 16 in the EEA) to create an account.
• One person may maintain only one account. Duplicate accounts may be terminated.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized access to your account by contacting support@estatonapp.com.

4. User Responsibilities

You agree to:

• Use the App only for its intended purpose of estate and community management.
• Comply with all applicable laws, regulations, and your estate's rules and by-laws.
• Not use the App to harass, abuse, threaten, or intimidate other users.
• Not upload false, misleading, defamatory, or inappropriate content.
• Not attempt to gain unauthorized access to other users' accounts, estate data, or the App's systems.
• Not reverse-engineer, decompile, or disassemble the App or its underlying technology.
• Not use the App for any commercial purpose not authorized by these Terms (e.g., spamming the marketplace).
• Not share your QR code or access credentials with unauthorized individuals.

5. Visitor Management

• When you invite a visitor, you are vouching for that visitor's authorization to enter the estate.
• You are responsible for providing accurate visitor information, including name, expected date, and purpose of visit.
• QR access passes generated by the App are valid only for the specified date and estate and are non-transferable.
• Estate management and security personnel reserve the right to deny entry to any visitor at their discretion, regardless of a valid QR pass.
• You acknowledge that visitor records (including names, check-in times, and host identity) are logged for estate security purposes.

6. Marketplace

6.1 Listings

• Only verified residents of participating estates may post listings.
• Listings must be for legal goods and services. Prohibited items include but are not limited to: weapons, controlled substances, counterfeit goods, stolen property, and adult content.
• You are solely responsible for the accuracy of your listing descriptions, images, and pricing.
• Estaton reserves the right to remove any listing that violates these Terms or community guidelines without prior notice.

6.2 Transactions

• Estaton acts as a platform facilitating connections between buyers and sellers. We are not a party to any transaction between users.
• All disputes between buyers and sellers must be resolved between the parties. Estaton may assist in mediation at its discretion but is not obligated to do so.
• Estaton does not guarantee the quality, safety, legality, or availability of any listed items or services.

7. Payments & Wallet

• Payment processing is handled by Paystack, a third-party payment processor. By making payments through the App, you also agree to Paystack's Terms of Service.
• Estate levy amounts and payment schedules are set by your estate administration, not by Estaton.
• Wallet balances reflect levy payments, peer-to-peer transfers, and other financial transactions within the platform.
• Estaton is not a bank or financial institution. Wallet features are provided for convenience and do not constitute banking services.
• You are responsible for ensuring sufficient funds for payments. Failed transactions due to insufficient funds or declined cards are your responsibility.
• Refund policies for estate levy payments are determined by your estate administration.
• Bank transfers initiated through the App are subject to processing times determined by the receiving financial institution.

8. Emergency Features

• When you trigger the Emergency Alarm, your GPS location and identity are shared with estate security personnel in real time.
• False or frivolous use of the Emergency Alarm may result in account suspension and potential penalties imposed by your estate administration.
• Estaton does not guarantee response times. Emergency response is the responsibility of your estate's security team.
• The accuracy of GPS location data depends on your device hardware and environmental conditions. Estaton is not responsible for location inaccuracies.

9. Community Guidelines

The following are prohibited across all App features (messaging, marketplace, announcements, service requests):

• Hate speech, discrimination, or harassment based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Threats of violence or physical harm.
• Sharing of personally identifiable information of other residents without their consent.
• Spam, phishing, or deceptive content.
• Pornographic, obscene, or sexually explicit material.
• Content that promotes illegal activities.

Estate administrators may enforce additional community-specific guidelines. Violations may result in content removal, feature restrictions, or account suspension.

10. Intellectual Property

• The App, including its design, code, logos, icons, graphics, and content, is the intellectual property of Estaton and is protected by copyright, trademark, and other applicable laws.
• You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for its intended purpose.
• Content you post (listings, messages, images) remains your property. By posting content, you grant Estaton a non-exclusive, royalty-free license to display, distribute, and use that content within the App for the purpose of providing the service.
• You may not use the Estaton name, logo, or branding without prior written permission.

11. Disclaimers & Limitation of Liability

11.1 Disclaimer of Warranties

The App is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Estaton disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, Estaton shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, or business opportunities.
• Personal injury or property damage resulting from unauthorized access to or use of our servers or personal information.
• Any interruption or cessation of transmission to or from the App.
• Any bugs, viruses, or similar issues transmitted through the App by third parties.
• Actions or inactions of estate security personnel in response to emergency alerts.
• Disputes between marketplace buyers and sellers.
• Unauthorized gate access resulting from shared or compromised QR codes.

In no event shall Estaton's total liability exceed the amount you have paid to us in the 12 months preceding the claim, or $100 USD, whichever is greater.

12. Account Suspension & Termination

• We may suspend or terminate your account at any time if you violate these Terms, without prior notice.
• Your estate administration may request account deactivation if your residency status changes.
• You may deactivate your own account at any time through the App's settings.
• Upon termination, your right to use the App ceases immediately. Data deletion follows the schedule outlined in our Privacy Policy.
• Sections 10, 11, and 14 of these Terms survive termination.

13. Data Deletion

You have the right to request complete deletion of your account and personal data. You may initiate this process from Settings → Data & Privacy → Delete My Account within the App, or by contacting us at support@estatonapp.com.

Upon receiving a deletion request:

• Your account will be deactivated immediately.
• Personal data will be permanently deleted within 30 days.
• Certain data may be retained where required by law (e.g., financial transaction records for regulatory compliance).
• Content you posted in community spaces may be anonymized rather than deleted to preserve conversation context.

14. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the App shall first be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration in accordance with the Arbitration and Mediation Act of Nigeria.

You agree that any legal action or proceeding shall be brought exclusively in the courts located in Lagos, Nigeria.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through in-app notifications at least 14 days before they take effect. Your continued use of the App after the effective date of any changes constitutes your acceptance of the revised Terms.

If you disagree with the updated Terms, you must stop using the App and may request account deletion.

16. Contact Us

For questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Email: support@estatonapp.com
• Website: estatonapp.com